Privacy Policy

Last updated: [Date]

1. What This Policy Covers

This Privacy Policy explains what information 1Call2Haul ("we," "us," the "Platform") collects from Customers and Drivers, how it's used, and how it's shared, in connection with our mobile app.

2. Information We Collect

From all users (Customers and Drivers):

• Account information: name, email address, phone number, password (stored securely, not in plain text)
• Payment information: processed by Stripe, our payment processor — we do not store your full card number ourselves
• Communications: any messages you send us for support

From Customers specifically:

• Job details: pickup and drop-off addresses, item descriptions, photos of items you choose to upload, the amount you offer for a job

From Drivers specifically:

• Location data: your device's location, collected when you turn on "Available for Jobs," used to match you with nearby job requests. We do not track your location when this setting is off.
• Verification information: government ID, driver's license details, background check results, and proof of insurance, collected and processed through our third-party verification partner. We receive a verification result (pass/fail) and a reference ID from this partner — we do not directly store your ID images or background check report ourselves.
• Vehicle information: vehicle description and photo you provide
• Payout information: bank account details, collected and stored by Stripe (our payment processor) through Stripe Connect — we do not directly store your bank account number ourselves
• Push notification token: a device identifier used to send you job alerts, only if you enable notifications

3. How We Use Information

• To operate the core service: matching Customers with Drivers, processing payments, and facilitating jobs
• To verify Driver eligibility (ID, license, background check, insurance) before allowing them to accept jobs
• To calculate and apply payout rates, including streak-based bonuses
• To communicate with you about your account, a job in progress, or support requests
• To maintain safety and trust on the Platform

We do not sell your personal information to third parties.

4. How Information Is Shared

• With the other party in a job: when a Driver accepts a Customer's job, limited information needed to complete the job is shared between them.
• With service providers who help us operate the Platform: Stripe (payments/payouts), our verification partner (identity/background/insurance checks), Supabase (database and backend hosting), and Expo (push notification delivery).
• For legal reasons, if required by law, subpoena, or to protect the safety of our users.

We do not share your information with advertisers or data brokers.

5. Data Retention

Account information is retained as long as your account is active. [Retention periods for job history, location, and verification records after account closure to be finalized.]

6. Your Choices

• You can turn off location sharing at any time by disabling "Available for Jobs" (Drivers) — this also means you won't receive job pings.
• You can disable push notifications in your phone's system settings.
• You can request deletion of your account by contacting us at hello@1call2haul.com.

7. Children's Privacy

1Call2Haul is not intended for use by anyone under 18. We do not knowingly collect information from children.

8. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and database-level access controls. However, no method of transmission or storage is 100% secure.

9. California Privacy Rights (CCPA/CPRA)

[To be finalized with legal counsel.]

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or via email.

11. Contact Us

Questions about this Privacy Policy can be directed to hello@1call2haul.com.